FAQ
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General Questions

Simply call 0411 606 811 or email Peter with your contact information

It’s totally FREE and there is absolutely no obligation. You will be given a full written quote outlining your options

In most cases, we can inspect the area and provide a written evaluation in 10 – 20 minutes

We will provide a free quote and evaluation at any time that accommodates your schedule

Each job is unique in some way. This is why we provide free evaluation to ensure prices quoted are accurate and complete with no surprises

Most of our work can be scheduled within 3-7 working days sometimes sooner if urgent

No. We only require payment when you are satisfied upon completion

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Tile and Grout Cleaning

Different jobs require different cleaning methods. Therefore sometimes there is no other way than to apply good old hand scrubbing power. However for other jobs specialised tile and grout cleaning equipment might be called in.

To achieve maximum cleaning results requires a combination of the right tools and equipment, chemicals and professional cleaning products, heat (very hot water) and most of all knowledge of what needs to be used and how in any given situation. All XtremeKlean Specialists are fully trained and clean tile and grout for a living and we know our stuff!

Most of the time we are able get the grout back to its original condition. However results depend on how long it has been dirty for, type of situation, how long since it was last sealed (if ever!) and the type of grout. If we are not able to achieve an acceptable clean, then we recommend our Colourseal service.

Once we have completed the cleaning process XtremeKlean will seal the tile & grout using a professional clear penetrating sealer that will provide future resistance against staining and contamination.

Yes, we have the very latest in tile and grout cleaning technology that allows us to clean any size area. Anything from the cleaning of a kitchen splash back to an Olympic size swimming pool – we can do it all!

Yes – we are very flexible and will do our best to work in with your individual requirements

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Tile & Grout Clear Sealing

Clear sealer is a transparent liquid specially formulated to provide stain resistance and protection to both tiles and grout and is best applied soon after installation. There are many different types of clear sealer from those specifically designed for tiles to those designed for grout only. Clear sealers may be either Solvent or water based depending on the type of sealer and the situation it is intended for. Selecting the correct sealer depends on many variables, from the type of tile or grout, the desired appearance, indoors or out, and high or low traffic area etc…

The easiest way to find out if your grout was sealed by the tile installer is to put a few drops of water on the surface of the grout. Leave the water for 5 minutes and then wipe away with a cloth. If the water has soaked in, or left a darker shade on the grout line – then it has either NOT been sealed, or it needs to be prepared and re-sealed ASAP!.

To find out if your tiles have been sealed simply drop some water on the surface of the tile. If the tile has been sufficiently sealed, you should see that the water beads up on the surface. The water will also ‘roll’ across the tile as you blow on it. If not – then either it has not been sealed correctly, or it requires preparation and re-sealing ASAP!

The type of sealer used ultimately depends on the situation, as different sealers (either water or solvent based) are required for different situations. This is why it is important that our specialist visits to perform a thorough inspection prior to quoting. XtremeKlean have a large range of Tile & Grout clear sealers and only use the very best in quality.

Expected wear may vary depending on the type of sealer, the hardness and texture of surface, type of area, surface wear, frequency, and type of maintenance products used. However for most clear sealers the expected wear is up to 5 years and can be as high as 15 years. Weather conditions, harsh cleaning methods, and high-alkaline, acidic, or solvent-based cleaners will affect wear.

No. XtremeKlean sealers will protect without changing the original colour, texture, feel, or appearance of the tile and grout. However, we also offer colour-enhancing sealers for natural stone, marble, granite, limestone and masonry surfaces as well as XtremeKlean Colourseal that can change the colour of your existing grout.

Most clear sealers will be ready for surface traffic within two hours after final coat under normal conditions (humidity, tile & grout porosity, and air temperature etc). The sealer should achieve full cure in 24 hours depending on the sealer giving your tile and or grout resistance against water, oil, and acid based contaminants causing stains and discoloration.

Simply use a sponge mop with a PH neutral cleaner readily available at the supermarket, or we can supply a specialised maintenance cleaner for a very reasonable price. Your XtremeKlean specialist will also provide you with detailed advice on the best practice cleaning methods to ensure your tile and grout stays perfect for many years.

XtremeKlean sealers are designed to create stain resistance. The objective is to create reaction time, where a stain can be held at the surface level where it can be easily cleaned within a reasonable period of time before it is able to be absorbed into the porous surface. For 100% stain protection we recommend that you talk to us about XtremeKlean Colourseal.

Sealing your Tile & Grout floor (and walls) is the only way to protect your investment from water-based and oil-based stains. A sealer prevents a spill from penetrating into the porous surface of the floor, and gives you time to clean it up. And clean-ups are a snap! Simply blot fresh spills with a clean cloth or paper towel. The sealer continues to protect, even after repeated cleanings.

No. The ceramic tile is sealed in the manufacturing process but the grout between the tiles should be sealed.

The penetrating sealer is absorbed by the pores of the Natural Stone, tile or grout. It fills up the “nooks and crannies” so that wet stains cannot get below the surface, and soil sits on the surface until it is swept or wiped away.

First, the floor is professionally cleaned, neutralised, and fully dried. Then, the sealer is applied using professional equipment and allowed to soak into the tile and grout. Finally, the excess sealer is removed from the surface and allowed to dry.

XtremeKlean specialists are fully trained and certified and have experience, tools, and a wide variety of sealers for all types of natural stone, tiles and grout. Professional application ensures complete protection for the entire surface of the floor. Using the incorrect sealer for the situation may result in an undesired/ unsightly finish, inadequate protection, or can leave a sticky residue on the surface of the tile that is difficult, if not impossible, to remove!

A clear penetrating sealer repels water and oil-based contaminants, and prevents stains caused by most food and beverages. It will also protect the surface of the tile and grout from dirt and impurities and prevent them from being worked into the surface.

Yes. We have a wide assortment of sealers, designed for a variety of surfaces and conditions. Some sealers are designed for interior use only, others for exterior use. Some protect against water only, others against oil and water. And some are designed specifically for floors with high porosity, such as limestone, slate, brick, and concrete. XtremeKlean Specialists will be able to recommend the most suitable clear sealer for the job.

We will provide you with literature on maintenance, and precautions on choice of cleaning products. It is important to use the right cleaning products, as the wrong type can actually break down the sealer leaving your tile and grout unprotected!

Clear sealer life expectancy can be anywhere between 2 -15 years, depending on the type of sealer, the condition of the tile and grout, foot traffic, weather conditions etc. Your XtremeKlean Specialist will recommend an appropriate date for re-evaluation, testing and re-application if required.